Support

What support covers

We help with theme bugs and questions about using Quayside and Marlow as shipped. That includes setup guidance that relates to the theme itself.

Support does not include:

• Custom design or development changes
• Third-party app setup or troubleshooting
• Store migrations or data imports

Response times

We aim to reply within two business days (Monday to Friday, excluding public holidays in our region).

Critical theme bugs—issues that break core storefront behaviour—are prioritised and fixed as soon as we can.

What to include

When you contact us, please send:

• Your store URL (myshopify.com or custom domain)
• A clear description of the problem or question
• Screenshots or screen recordings if they show the issue

Contact

Email the studio at [email protected].

You can also use our general contact form if you prefer.

Documentation: Quayside documentation.